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Privacy Policy

Oleum Cottage respects about your privacy and we strive to be responsible when it comes to your data. To help us in helping you, we have created this Privacy Policy* which governs your use of our website. Herein we have covered what information is stored by us, how we store it and how we use it. We have also listed the ways in which you can access, alter or delete the personal information stored with us. When you visit this website, you are consenting to our use and of your personal information in accordance with this Privacy Policy. This Privacy Policy has been incorporated into and is subject to the Terms and Conditions of our website.

What we store

You can browse our site without creating an account and without explicitly providing us with any personal information. You can also create an account with us which would allow us to create a safe, efficient, smooth and customized experience for you and keep in touch with you to keep you informed of our promotional and curated offers, notify you about availability of stock and answer your queries and concerns. To create an account with us, you would have to provide us with certain basic information such as your name, your contact number, email id, date of birth, etc. Wherever possible, we have indicated which fields are mandatory and which ones are optional. We value the trust you have placed in us and we endeavor to make your browsing experience as safe and as customized as possible. 

When you visit this website, we are able to and may track certain information about you based on your behaviour on the same. We compile and use this information on an aggregated basis and use it for internal review and research of our visitor’s demographics, behaviours and interests to assist us in understanding, protecting and better serving you. Such information can include your IP address, browser information, the previous URL you were redirected from (whether this URL is on our Website or not) and the subsequent URL redirected to (whether this URL is on our Website or not). 

We also make use of ‘Cookies’, (as stated on Wikipedia, a cookie is a “small piece of data sent from a website and stored on the user's computer by the user's web browser while the user is browsing. Cookies were designed to be a reliable mechanism for websites to remember stateful information or to record the user's browsing activity”) on some of our pages to help analyse our web page flow, measure promotional effectiveness which enable us to promote trust and safety. Cookies also help to remember your password so that you have to enter it less frequently to make it a seamless browsing experience. We also use Cookies to customize your browsing experience by providing you information that is targeted towards your interests. A majority of the Cookies would ‘session cookies’, i.e. they will be automatically deleted from at the end of a session and you are free to decline the Cookies, however, that may prevent you from making use of certain features of this site. Kindly note that the above only applies to our Cookies - you may encounter cookies on certain pages that have been placed by third parties - we do not control third party cookies.

You might also come across Web beacons (also called clear gifs and pixel tags), tracking links and/or similar technology on our pages. These are used in combination with cookies to relay information to third parties such as our service providers and may be used in order to track customer response to certain advertising, to better target interactive advertising and to enhance customer support and usability.

We do not store your banking / credit card / payment details with us. Such information would be provided by you while completing an online payment with us, however, the said payment information would directly be sent to the payment gateway provider / the requisite banking channels and we will not store the same. 

Our website is hosted by a third-party technical data specialist and the information collected is stored in third party servers who are compliant with the relevant data protection laws and regulations. As inter alia we have taken all precautions from our end to safeguard your data, we would not be liable for any data theft or breach of security at the third party data centres / servers. 

If you are below the age of 18 years, you may browse this website, however, you are not allowed to register and create an account with us. This Site is not designed for use by children under the age of 18 and we do not knowingly collect personal information from such children. If we inadvertently receive personal information from a visitor under the age of 18, we shall delete the information from our records.

How We Use

Once you have created your account and provided us with your basic personal information, we use the same to fulfil your orders placed on our website. 

We may also use the information to provide you with service announcements, such as through email, or contact you regarding your customer service requests or questions. For example, all registered users will receive a welcoming email to confirm their registration. 

If you opt in to receive updates, information and communications from us, then we shall use your stored information to send you periodic updates, communications regarding new products / launches / events, tips and promotions, etc, through text or email or any other means. 

We use the information collected passively, through cookies, web beacons, etc. to customize your browsing experience and recommend products that would be of interest to you. We also use these to review and enhance the safety and security of our website and your information.  In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users' activity on our Website. We also identify and use your IP address to diagnose problems with our servers.

Sharing Information

We do not sell or rent out your personal information to any third party for them to market their products or to spam you, without your consent. We only share the information as required with our affiliates and third parties for the reasons listed herein.   

We may share the information with our affiliates to fulfill your orders and provide you with the products that you order online with us. If you have opted in to receive communications and updates from us, then we may share your personal information with our affiliates so that you can receive such updates regarding our new promotions, products, events, launches, stock, etc. 

We may disclose your personal information to third parties if such disclosure is required for us to provide you access to this website, or to enforce our T & C, or to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to use of our website. To reiterate, we do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent.

We also may disclose your personal information if legally we are called upon to do so, or if we in the good faith believe that such a disclosure is required to respond to/ comply with any order/ direction from a competent court of law or any such legal / governmental authorities. Further, we may disclose personal information to law enforcement offices, third-party-rights owners or others in the good faith belief that such disclosure is reasonably necessary to: enforce our T & C or this Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; protect the rights, property or personal safety of our users or the general public.

We may engage third parties to perform functions on our behalf consistent with this Privacy Policy, such as  data analysis firms, customer support specialists, email vendors, webhosting companies and fulfillment companies, etc. Such third parties may be provided with access to your information that is needed to perform their functions, however, they shall use said information strictly in accordance with this Privacy Policy and not for any other purpose. 

Additionally, in some instances, you can opt to share your information with a third party for an event or a promotion. In case you opt to share your information, the same may be used by such third party for their own purposes and in accordance with their own policies.

If in future we merge with another entity, or if we are reorganised or if we are bought over by another entity, then its possible that your information available with us might be shared with the new entity in accordance with this Privacy Policy.

Your information, your choice

You can update / alter / modify / delete the information shared with us by getting in touch with us at hello@oleumcottage.com . You can also get in touch with us at hello@oleumcottage.com if you wish to opt out of our communications list if you no longer wish to receive communications / updates / offers from us. 

In order to meet the needs of the vibrant online community and advances, we shall keep updating this Privacy Policy by posting the updated policy here – please keep periodically visiting to keep yourself abreast of all developments. 

As mentioned earlier, we strive to ensure that the information provided to us is kept safely and used for only the purposes mentioned herein. We make use of reasonable safeguards to keep your data safe – for further details on the same you may get in touch with us. 

If you have any queries or concerns, or need any clarifications on any of the above, please get in touch with us at hello@oleumcottage.com .

*Kindly note that this Policy pertains to only the information provided to us through this website and does not govern any information or communications that you may have had with us outside the purview of this site.  In addition to the information listed above, we may collect additional information by way of surveys, contests, sweepstakes, etc. There would be specific rules applicable to these promotions that explain how any personal information you provide will be processed. We strongly suggest you review any applicable rules before participating. To the extent any special event, questionnaire or survey is not subject to specific rules, the processing of personal information is governed by this Privacy Policy and the purposes it sets forth.

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